Frequently Asked Questions
Everything you need to know about your QIDI Tech 3D printing experience.
What is the typical shipping time for QIDI Tech 3D printers?
Orders are typically processed within 1-2 business days. Shipping times range from 3-7 business days depending on your location and the availability of stock in our local warehouses.
Do QIDI Tech printers come with a warranty?
Yes, all QIDI Tech 3D printers include a one-year warranty covering major components. We also provide lifetime technical support and professional customer service for all our users.
What is your return policy for printers and accessories?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original packaging. Please note that return shipping costs may apply unless the product is defective.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Klarna for installment options.
Where can I find the latest firmware and slicing software?
You can download the latest QIDI Print software and firmware updates directly from the 'Support' section of our official website to ensure your printer operates with the latest features.
Are QIDI Tech printers compatible with third-party filaments?
Yes, our printers are designed with an open-material system, allowing you to use high-quality third-party filaments such as PLA, ABS, PETG, and TPU, though we recommend QIDI filaments for optimal results.